Business Process Outsourcing
Complete ownership of selected business processes with defined SLAs, KPIs and reporting.
- Process study & transition
- SLA-driven delivery
- Continuous improvement
Our expertise
BPO Services
Delegate the processes that slow you down. From back-office administration to chat and email support, we build dedicated process teams with clear SLAs, documented workflows and regular performance reviews — so outsourcing feels like an extension of your own office.
Back Office Support
Administrative, accounting and operational back-office work handled accurately behind the scenes.
- Accounts & bookkeeping support
- Document & records management
- Order and invoice processing
Non-Voice BPO
Email, chat, data and transaction processes that don't involve calls — ideal for scalable, measurable work.
- Email & chat processes
- Data & transaction processing
- Content moderation
Voice Process BPO
Inbound and outbound voice processes staffed by trained agents with strong communication skills.
- Domestic voice processes
- Sales and service calls
- Multilingual teams
Blended Process
Agents who switch between voice, email and chat to deliver consistent support across every channel.
- Omnichannel agents
- Higher agent utilisation
- Unified reporting
Chat Support Outsourcing
Fast, friendly live-chat agents for your website and apps who answer queries and convert visitors.
- Website & in-app chat
- Pre-sales and support chat
- Chatbot hand-off
Email Support Outsourcing
Well-written, on-brand email responses within agreed turnaround times.
- Ticket-based email support
- Template & macro creation
- Response-time SLAs
KPO Services
Knowledge-driven work such as research, analytics, content and financial analysis by skilled professionals.
- Market & business research
- Data analytics & reporting
- Content & documentation
IT-Enabled Services (ITES)
Technology-enabled processes that combine skilled people with the right tools and automation.
- Process automation
- Remote operations
- Tool & workflow setup
Virtual Assistant Services
Dedicated virtual assistants for scheduling, inbox management, research and day-to-day admin.
- Calendar & inbox management
- Research & travel planning
- Admin & documentation
CRM Management
Keeping your CRM clean, updated and useful — from data hygiene to pipeline and report management.
- CRM data hygiene
- Pipeline & lead updates
- Dashboard & report setup
Order Processing
Order capture, verification, invoicing, tracking and returns handled end-to-end.
- Order entry & verification
- Invoicing & tracking
- Returns & refunds
HR Outsourcing & Consulting
Recruitment support, onboarding, payroll inputs and HR policy consulting for growing teams.
- Recruitment & screening
- Onboarding & documentation
- HR policy advisory
Business Management Consulting
Practical advice on process design, cost optimisation and setting up outsourcing operations.
- Process design & SOPs
- Cost optimisation
- BPO setup guidance
Why Edgilent
Why outsource bpo work to us
Process-first approach
We document, standardise and improve your workflows.
Scale on demand
Add or reduce seats as your volumes change.
Secure operations
Access controls, NDAs and clean-desk policies.
Flexible pricing
FTE, per-transaction or outcome-based models.
3+
Years of experience
50+
Projects delivered
50+
Happy clients
24×7
Operations support
How we work
From first call to full-scale delivery
Discover
We understand your goals, volumes, tools and quality expectations in a free consultation.
Plan
We design the workflow, team, SLAs and pricing — and share a clear proposal.
Pilot
A short pilot proves quality and turnaround before full-scale rollout.
Scale
We go live, report transparently and keep optimising as you grow.
Let's talk about your bpo requirements
Tell us what you need. We'll reply within one business day with a clear plan and a transparent quote.