Inbound Call Center
Professional handling of customer calls — enquiries, orders, bookings, complaints and account support — around the clock.
- Order & booking lines
- Customer enquiries & complaints
- Overflow and after-hours support
Our expertise
Call Center Services
Every call is a chance to win or keep a customer. Our trained, multilingual agents handle your inbound and outbound conversations with scripted consistency and a human touch — backed by call recording, live dashboards and continuous quality coaching.
Outbound Call Center
Proactive campaigns for sales, renewals, collections reminders, surveys and customer win-back.
- Sales & upsell campaigns
- Renewal & payment reminders
- Surveys and feedback calls
Customer Support Services
Dedicated or shared agent teams that resolve customer issues on first contact and protect your brand reputation.
- First-contact resolution
- Escalation management
- CSAT & NPS tracking
Technical Support & Helpdesk
L1 and L2 technical support for software, hardware, internet and consumer electronics customers.
- L1/L2 troubleshooting
- Ticketing & SLA management
- Remote assistance
Lead Generation
Research-backed prospecting and calling that delivers qualified, sales-ready leads to your team.
- B2B & B2C lead qualification
- Database building
- CRM-ready lead hand-off
Telemarketing & Telesales
Persuasive, compliant outbound selling for products, services and subscriptions.
- Product & service sales
- Cross-sell and upsell
- DND-compliant calling
Appointment Setting
Booking qualified meetings, demos, site visits and consultations directly into your calendar.
- Demo & meeting booking
- Reminder & confirmation calls
- Calendar integration
Business Answering Service
Never miss a call — live receptionists answer in your company name, take messages and route urgent calls.
- Virtual receptionist
- Message taking & routing
- After-hours answering
Call Quality Monitoring
Independent call audits, scorecards and coaching that lift agent performance and compliance.
- Call audits & scorecards
- Compliance checks
- Agent coaching reports
Cloud Contact Center
Fully managed cloud contact center setup with IVR, ACD, recording and analytics — no hardware required.
- Omnichannel routing
- Call recording & analytics
- Work-from-anywhere agents
IVR Support Services
Design, scripting and management of IVR menus that route callers quickly and cut wait times.
- Multi-level IVR flows
- Voice prompt scripting
- Self-service options
Telecom Process Outsourcing
Customer lifecycle support for telecom and ISP brands — activations, billing queries and retention.
- Activation & onboarding
- Billing & plan queries
- Retention campaigns
Why Edgilent
Why outsource call center work to us
Trained, multilingual agents
English, Hindi and major regional languages.
24×7 coverage
Round-the-clock shifts, 7 days a week.
Transparent reporting
Daily dashboards on AHT, FCR, CSAT and conversions.
Cloud-ready setup
Quick launch on our dialers or your own platform.
3+
Years of experience
50+
Projects delivered
50+
Happy clients
24×7
Operations support
How we work
From first call to full-scale delivery
Discover
We understand your goals, volumes, tools and quality expectations in a free consultation.
Plan
We design the workflow, team, SLAs and pricing — and share a clear proposal.
Pilot
A short pilot proves quality and turnaround before full-scale rollout.
Scale
We go live, report transparently and keep optimising as you grow.
Let's talk about your call center requirements
Tell us what you need. We'll reply within one business day with a clear plan and a transparent quote.